Privacy Policy
Methods of Data Collection and What It Means for Users
The casino collects chief data related to Thai users as they employ the services. Each data type serves a specific purpose. Below is a table containing summarized info concerning the usage and gathering of your personal data.
| Type of Data | How It Is Gathered | Implications for the User |
|---|---|---|
| Personal Information | User-provided during registration, verification, and support (like name, email, address, phone number) | Enables account creation, user verification, and personalized support |
| Payment Information | Provided by the user during transactions (like payment account details or payment history) | Facilitates financial transactions and ensures secure payments |
| Support Queries | Collected during user interactions with 1win Thailand user support | Helps in resolving issues and improving customer service in general |
| Betting History | Recorded automatically as users place bets on the site | Allows monitoring of gambling activity, ensuring compliance with globally recognized responsible gaming practices |
| Chat Comments | Gathered during user interactions in chat features | Enhances engagement on different levels |
| Automatically Collected Data | Gathered via web browsers, system logs, crash reports, IP addresses, device settings, and cookies | Improves user experience by optimizing website/application functionality and performance based on user behavior and technical data |
| Transaction Details | Logged during financial transactions | Helps in managing account activity, processing transactions, and preventing fraud |
| Third-Party Data | Obtained from trusted partners and publicly available sources | Validates and supplements user-provided data, enhancing service personalization and improving security |
Basis for Lawful Data Processing
You should not worry about the mass of personally identifiable data that the casino gathers. There are a number of legal grounds that support the company’s handling of your personal data:
- Carrying Out an Agreement. It processes your data to fulfill contracts, such as account registration;
- Requirement by Law. 1win is required to handle some personal data in order to comply with Thai laws and regulations, including those pertaining to responsible gaming and anti-money laundering;
- Legitimate Business Purposes. Data processing may be necessary for purposes such as enhancing services or combating fraud, and will never infringe on your rights;
- User Consent. 1win gets your explicit permission before processing your data in some situations, including direct marketing.
Global Information Transferring
1win may store and handle your information in locations outside of Thailand. In order to guarantee the worldwide availability of the casino’s services, these transfers are crucial.
The company utilizes strong security methods, such as the Standard Contractual Clauses put out by the European Commission, to safeguard your data when it is being transferred internationally. This guarantees that your data is protected in accordance with both domestic and international data protection standards. All transfers are guaranteed to comply with the EU’s GDPR rules for users inside the European Economic Area (EEA).
Policies for Keeping User Data
1win has very good reasons for storing certain data. The policies regarding the storage of data differ according to the data type:
- Information Under User Control. Any information under your control, including your account details and chat entries, is accessible to you at all times for editing or deletion;
- Automatic Deletion. To prevent data retention beyond what is strictly required, some data is erased mechanically after a certain period;
- Extended Retention. Certain data is retained for extended periods for both legal and business reasons. This includes information pertaining to anti-money laundering efforts, tax records, fraud prevention, and compliance with regulatory responsibilities;
- Data Deletion Practices. 1win Thailand’s data deletion practices require the secure erasing of all of your information from the systems and, if required, preservation of it in an anonymized form.
