1win Support Channels for Thai Gamblers
How to Contact the Support Team in 1win?
The casino offers Thai users 3 ways to receive assistance. Each method has inherent upsides and downsides, and there’s also the matter of personal preference.
Live Chat
Live chat is a way to contact 1win TH if you want instant assistance. Any time of day, this option is available after clicking the blue speech bubble icon in the bottom corner. A player just has to type a question. Management reaction in real time guarantees the quick resolution of any problem.
Email correspondence with 1win TH is a very popular pick since you can take time to formulate your issue in an easy-to-understand format. Staff members usually reply within an hour or two, but, depending on the load and severity of your issue, it might take up to 48 hours. There are 4 addresses listed in the footer, all serving a different purpose:
- Technical support: [email protected];
- Security service: [email protected];
- Commercial offers: [email protected];
- Affiliate program: [email protected]
Social Media
Six social networks, including Telegram and Instagram, can also be used to get in touch with the company. Responses are slower than the ones in the live chat, but usually faster than the ones over email. Here is the full list of 1win channels on social networks:
- Telegram;
- YouTube;
- Instagram;
- Twitter;
- WhatsApp;
- Threads.
Advice for Receiving Support
Think about the following advice to ensure efficient communication and fast resolution while contacting 1win TH support personnel:
- Before calling for assistance, collect pertinent information like transaction IDs, account information, and particulars of the problem;
- Being succinct and clear will enable support personnel to quickly understand your issue and ask any needed questions;
- If possible, add images or other media that highlight the issue you are having;
- If, after a fair amount of time, you don’t hear back, follow up with a kind reminder.
FAQ
Can I use the 1win live chat in the mobile app?
Sure, the functionality is the same as on the desktop site.
Is there a hotline to speak with support agents of 1win in real time?
No, there is no hotline for Thai gamblers.